Delayed or cancelled flights
Sunwing Airlines apologizes for any inconvenience caused by your delayed or cancelled flight. We understand how disappointing a delay can be and will always do our best to prevent or minimize a delay and will only cancel a flight if we absolutely have to.
To help us provide you with better service and on-time departures, we recommend that you check-in at the airline check-in counter three hours prior to your scheduled departure. However, you must check-in prior to the cut-off time which is one hour prior to scheduled departure and be available for boarding at the boarding gate by the deadline shown on your boarding pass. Failure to meet the applicable deadlines may result in the re-assignment of advance seats, cancellation of reservations and denied boarding, and ineligibility for denied boarding compensation.
In the event that we need to advise you of any flight changes prior to your departure from Canada, we require that either you or your Travel Agent provide us with your contact telephone. If you have purchased a flight only with Sunwing Airlines it is your responsibility to advise your Travel Agent or Sunwing Airlines of a telephone number at your destination where you may be contacted in the event that a flight delay or flight change occurs.
We also strongly recommend that you sign up for flight alerts by clicking here.