Travel Info
  Baggage Information
    General Info
    Baggage Allowance
    Restricted Articles
    Firearms and Ammunition
    Delayed or Damaged
    Sports Equipment
    Liability Limitations
  Conditions of Carriage
  Exit Row Seating
  Flight Reconfirmation and Check in
  International Travel
  New Carry on Luggage Restrictions
  Special Assistance
    Traveling With a Medical Condition
    Travelling with a Wheelchair
    Acceptance of Mobility Aids
    Oxygen Service
    Travelling with Pets and Service Animals
    Children Travelling
    Travelling while Pregnant
    Special Meals
    Obese Passengers
  Travel within Canada
 
 
Travel Information
Baggage Information
 
General Info
It is recommended that passengers bring all of their medication, documentation and valuables including all cash, cameras, jewelery and laptops in the cabin with them as part of their carry- on allowance as Sunwing will not be responsible for their loss, damage or delay. It is also recommended that passengers keep these items in their immediate possession at all times, that all baggage be locked whenever possible and that passengers purchase baggage insurance. For safety reasons, dangerous articles must not be packed in checked or carry-on baggage. Sunwing assumes no liability for perishables, valuables, jewellery, liquids, business documents, samples, money, securities, negotiable papers, electronic equipment and accessories, cameras, silverware and fragile articles.
 
New security screening can damage your camera film. The Canadian Air Transport Security Authority (CATSA) is deploying new screening equipment for checked baggage that will damage photographic film, but does not affect digital disks. The new checked baggage screening equipment is consistent with the types being deployed at airports around the world. Passengers are advised to pack their film in carry-on baggage. (The equipment used for carry-on baggage at pre-board screening areas will not damage film with an ISO/ASA under 800. However, multiple exposures of the same roll of film to a pre-board x-ray inspection may cause damage. Passengers may request a hand search at pre-board screening to avoid potential damage to film). For more details visit the CATSA website.
 
Every piece of your checked baggage must be labeled with your name and destination address, we suggest a label should always be placed inside each piece of baggage. We will be pleased to supply you with suitable stickers and labels free of charge. Please attach these to your baggage before departure to avoid unnecessary delays when checking in. Do not forget to remove tags and labels left over from previous flights - they may cause your baggage to be delayed.
 
Departure
Before presenting your baggage at check-in, passengers are encouraged to lock the baggage. When accepted, each item of checked baggage will be given a destination tag showing your flight number and a receipt portion will be returned to the passenger. Please ensure the tag shows the correct destination and flight number. Do not carry packages with unidentified contents on behalf of other people. If you are asked to do so , contact the local police, customs or member of staff immediately. Checked baggage will be screened by security and matched against the passenger list prior to loading.
 
Arrival
When claiming your baggage at your destination, many suitcases look the same, please make sure you have collected your own. We recommend that you check the name on the baggage tag and compare it to your receipt.
 
Baggage - Lost, Delayed or damaged: 416-620-4955 or 1-877-877-1755 (Option 3)
 
Passenger Baggage Allowance / Checked & Carry-on
 
Checked Baggage - free allowance per seat paying passenger - unless otherwise indicated, allowable total weight per person is 20KG and allowable number of items per person is 2.
Each fare paying Elite and Elite Plus class passenger is allowed free checked baggage allowances refer to Baggage and Irregular Items Limitations and Charges chart below.

All paying passengers may travel with checked baggage and one carry-on bag.

Advanced purchase of excess baggage through Sunwing will be treated as part of the baggage allowance.
 
Carry-on baggage is restricted to one standard article with maximum dimensions of 23 x 40 x 51 cm (9 x 16 x 20 in).The weight of a Carry-on bag cannot exceed 5kg. Any carry-on bag that exceeds these specified limits must be prepared for check-in and will be charged at the applicable airline rate per kg, for each direction.

As the loading of heavy baggage is a safety concern for baggage handlers, the maximum weight of any one piece of your checked baggage cannot exceed 32kg.

Dimensions of checked baggage, (Length+Width+Height), must not exceed 62 inches (158 cm). Any oversized pieces may be rejected at check-in and those who wish to transport such pieces can contact a cargo service provider.

Passengers are not permitted to attach an unapproved device to any part of the seat or other part onboard the aircraft. Unapproved devices include seat belt extensions not provided by the airline, booster seats and the device known as 'knee defenders' which interfere with the seat recline function.

Please note that excess baggage and sporting equipment will be accepted on a standby basis; weight and space permitting. On longer duration flights, excess baggage may not be accepted subject to weight limitations.

Due to mandatory passenger security screening or secondary passenger security screening, passengers may not be permitted to carry liquids, lotions or gels purchased as duty free items onboard as carry-on baggage.

Excess Baggage Charges will apply once the checked baggage weight is exceeded. Refer to Baggage and Irregular Items Limitations and Charges chart below.
 
Irregular Items - Limitations and Charges
If you are planning to take certain irregular items such as sporting equipment including golf clubs, bicycles, scuba gear, etc or musical instruments; these items must be properly prepared for check-in for shipping in the hold of the aircraft and should not exceed the weight limitations stipulated. The proper container in which the equipment is packed may not contain any other goods other than the sporting goods or instrument themselves and associated paraphernalia (excluding clothes).

Please see the chart below for information on applicable charges for luggage in excess of the allowable limits as explained herein for Elite and Elite Plus service; as well as, governing restrictions and any applicable charges for irregular items such as musical instruments, bicycles and other oversized sports equipment.

Please note irregular items as defined herein, such as sporting equipment or musical instruments may not be substituted for the free personal baggage allowance. Also, any unused weight within the irregular items allowance may not be transferred or used toward personal baggage allowance. Refer to Baggage and Irregular Items Limitations and Charges chart below.

Once the total weight of checked luggage, plus the maximum weight allowed for the irregular item according to the chart have been exceeded, excess baggage charges will apply as indicated.

Musical instruments which exceed carry-on dimensions 9 x 16 x 20 inches and weigh more than 5kg must be prepared for check-in and carriage in the baggage hold of the aircraft. If the weight exceeds the total allowance; excess charges will apply as indicated in the Baggage and Irregular Items Limitations and Charges chart below. A limited release form releasing Sunwing of liability in case of damage must be signed at check-in.

Excess Collection:
Check-in agents are responsible for enforcing Sunwing Airlines checked baggage policy. After weighing all items of luggage presented by a passenger for check-in, any baggage weighing over the allowance given on the ticket must be charged the appropriate rate per KG
 
Dangerous goods
Please note that Sunwing Airlines does not accept the carriage of dangerous goods or live animals.
 
Baggage and Irregular Items
Limitations and Charges
CATEGORY
DOMESTIC/TRANS-BORDER
INTERNATIONAL
* Amsterdam to Toronto flights see below chart
Excess Baggage Charge
$10 per kg Excess charges apply if 20 kg (30 kg for Elite Plus) weight limit is exceeded
$20 per kg Excess charges apply if 20 kg (30 kg for Elite Plus) weight limit is exceeded
SPORTS EQUIPMENT - ALL ITEMS ARE SUBJECT TO INSPECTION
Golf Clubs
(Maximum Weight 20 kg)
Limited to a regular sized golf bag* consisting of: 14 clubs 12 golf balls 1 pair of shoes
*Subject to Inspection
FREE up to 20 kg
Excess charges apply if 20 kg weight limit is exceeded
FREE up to 20 kg
Excess charges apply if 20 kg weight limit is exceeded
Bicycles
(Maximum weight 20 kg)
1 bicycle per person, not including related equipment such as helmets, pads, spare tires, etc.
$ 30.00 flat rate at Canadian gateway. No charge on return. Excess charges apply if 20 kg weight limit is exceeded.
$ 30.00 flat rate at Canadian gateway. No charge on return. Excess charges apply if 20 kg weight limit is exceeded.
Scuba
(Maximum weight 20 kg)
Limited to scuba equipment only, i.e., mask, weight belt, fins. (scuba tanks are not allowed on Sunwing flights)
FREE up to 20 kg
Excess charges apply if 20 kg weight limit is exceeded
FREE up to 20 kg
Excess charges apply if 20 kg weight limit is exceeded
Snorkeling (Fins + Mask)
(Maximum weight 5 kg)
FREE up to 5 kg
FREE up to 5 kg
Skis
(Maximum weight 20 kg)
FREE up to 20 kg
Excess charges apply if 20 kg weight limit is exceeded
FREE up to 20 kg
Excess charges apply if 20 kg weight limit is exceeded
Kiteboard
(Maximum weight 10 kg)
(only Includes kiteboard, power kite and helmet. 1 Kiteboard per bag)
FREE up to 10 kg
Excess charges apply if 10 kg weight limits is exceeded.
FREE up to 10 kg
Excess charges apply if 10 kg weight limits is exceeded.
Oversized Sports Equipment
(Kayaks, Windsurfers, Surfboards)
1 Kayak, not including separate equipment such as helmets, paddles, life preservers etc. Surfboards may not be more than 12 feet long. Windsurf equipment to consist of 1 windsurf board 1 mast boom and/or sail such as helmets, pads, spare tires, etc.
$100.00 flat rate per item, each way.
$100.00 flat rate per item each way to be collected for all legs of the flight, at the po
Musical instruments
As carry-on not to exceed dimensions of 9"x16"x20" and/or weight limitation of 5 kg
To be included with checked baggage allowance. Excess charges apply if 20 kg (30 kg for Elite Plus) weight limit is exceeded
To be included with checked baggage allowance. Excess charges apply if 20 kg (30 kg for Elite Plus) weight limit is exceeded
Baby/infant Accessories
(stroller, car seat, playpen)
One item per infant free
No free baggage allowance is permitted for children under 2 years of age with no paid seat*. For infants with paid seats Excess weight charges apply if 20 kg (30 kg for Elite Plus) weight limit is exceeded. *Extra charges apply for extra baggage.
One item per infant freeNo free allowance is permitted for children under 2 years of age with no paid seat. For infants with paid seats Excess weight charges apply if 20 kg (30 kg for Elite Plus) weight limit is exceeded
Hunting Equipment
Firearms can only be admitted in cargo and packed in a rigid case with proper identification. Ammunition is forbidden. The firearms case may only contain the firearm.
To be included with checked baggage allowance. Excess charges apply if 20 kg (30 kg for Elite Plus) weight limit is exceeded.
To be included with checked baggage allowance. Excess charges apply if 20 kg (30 kg for Elite Plus) weight limit is exceeded.
Passengers are required to show their receipt as proof of payment for the return sector when round trip charges have been applied at the outbound Canadian gateway.
 
Baggage and Irregular Items
Limitations and Charges - Amsterdam to Toronto flights ONLY
Category
Amsterdam to Toronto flights
Bike
   
€ 80
Surf/Kite/Wake boards
     
 
Less than 165 cm
Less than 20 kg
€ 80
 
Less than 165 cm
Greater than 20 kg
€ 100
 
Greater than 165 cm
Less than 20 kg
€ 100
 
Greater than 165 cm
Greater than 20 kg
€ 120
 
Extra Gear / Extra Surf Mast
€ 120
Golfbag
     
 
Max 15 kg
 
€ 30
 
Greater than 15 kg
 
€ 12 per kg
Fish gear
     
 
 
 
Free within max baggage allowance
 
On top of baggage allowance
 
€ 12 per kg
Dive equipment
     
 
 
 
Free within max baggage allowance
 
On top of baggage allowance max of 15 kg
 
€ 30 kg
 
Greater than 15 kg
 
€ 12 per kg
Hangglider
     
 
 
 
€ 120
Pet in cabin
     
 
 
 
Not allowed
Pet in cargo hold
     
 
 
 
Allowed free if within maximum baggage allowance. A € 12 per kg charge if over maximum baggage allowance
Music instruments
     
 
 
 
Free within max baggage allowance
 
On top of baggage allowance
 
€ 12 per kg
Medical baggage/equipment
     
 
 
 
Free upto and including 15 kg
 
Greater than 15 kg
 
€ 12 per kg
Wheelchair
     
 
 
 
Free
All rates per one-way in Euro's
 
Restricted Articles
For a more detailed list of the prohibited items in carry-on baggage please refer to the Transport Canada and CATSA websites. Please place items which could be used for cutting or piercing in your "checked baggage". Syringes or needles for personal medical use are allowed onboard providing the needle guard is intact, and must be accompanied by the prescription medication with a printed label identifying the medication name and the issuing medical office or pharmacy. Toy guns, sporting articles such as golf clubs, baseball bats, fishing rods, skates, etc...are not allowed as carry-on. A computer bag and/or purse will be allowed free of charge in addition to the carry-on baggage allowance. PDAs, cell phones, personal CD players, MP3 players, electronic games etc. must be placed in your carry-on baggage. Sunwing assumes no liability for these items when packed in checked baggage.
 
Firearms and Ammunition
Sporting guns may only be transported and prepared for carriage in the cargo hold, provided that all documentation and licenses are provided. All of this will be subject to inspection at check in. All firearms should be unloaded, dismantled, and if possible, firing pins removed. They must be secured and packed in either a strong metal or wooden box, which can be sealed once checked. A Sunwing Firearms Declaration must be completed. Ammunition is not permitted.

Ammunition is not permitted.
 
Electronic Cigarettes
The electronic cigarette also known as Electronic Smoking Devices, E-Cigarettes, E-Cigs, Personal Vaporizers are not to be used on board. They are to remain in the passengers carry-on baggage.
 
Preparation and Carriage of Sports Equipment
Sunwing will accept sporting equipment -Golf, Scuba, Skis, Bicycles, Kiteboards. All items must be properly packaged / prepared for check-in and carriage in the cargo hold of the aircraft and are subject to certain limitations. (See above chart)
 
Golf clubs
Golf Clubs are considered to be a regular sized golf bag containing 14 clubs, 12 golf balls and one pair of golf shoes. The bag and clubs should be properly packaged for carriage in the baggage hold of the aircraft and will only be accepted for carriage with limited release form to be signed at check-in, releasing Sunwing of liability in case of any damage.
 
Scuba diving equipment
A set is considered to be one each of the following: air supply, regulator, pressure gauge, tank harness, face mask, pair of diving fins, snorkel, knife, spear gun, air pistol and safety vest. All equipment must be securely packed in a rigid and/or hard shell container specifically designed for carriage in the baggage hold of the aircraft. If otherwise packaged the item may not be accepted for carriage in the baggage hold of the aircraft. The item(s) will only be accepted with a limited release, form to be signed at check-in, releasing Sunwing of liability in case of damage.
 
Skis (snow or water)
A set of snow skis means one pair of skis, poles and boots. For water skis it's a pair or a single slalom. These sets are considered as one piece of checked baggage and no other item(s) can be carried in the package. The skis and poles must be packaged in a rigid and/or hard case shell container specifically designed for carriage in the baggage hold of the aircraft. If otherwise packaged, the item(s) may not be accepted. The item(s) will only be accepted with a limited release form to be signed at check-in, releasing Sunwing of any liability in case of damage.
 
Bicycles
The bicycle must be prepared as follows, prior to arrival at the airport: fix the handlebars sideways, deflate tires and remove the pedals. Place the bicycle in a rigid and/or hard shell container specifically designed for carriage in the baggage hold of the aircraft. If not packaged in a container, the item(s) may not be accepted. A limited release form will be signed at check-in, releasing Sunwing of any liability. Bicycle suitcases containing collapsible bicycles are also accepted. "Sunwing reserves the right to limit the number of such special articles that may be carried in the cargo hold and is limited to one item for one passenger only, please call and advise our Reservations Department if you will be traveling with any of the above pieces of sporting equipment"
 
Kiteboard
In addition to the free baggage allowance (20kg Elite/30Kg Elite Plus) passengers are allowed to carry a Kiteboard free of charge up to a maximum of (10kg) as shown on the chart. When the max of 10kg allowed is exceeded excess charges will apply. The Kiteboard includes kiteboard, power kite and helmet. The item(s) will only be accepted with a limited release form to be signed at check-in, releasing Sunwing of any liability in case of damage
 
Other Sports Equipment subject to Excess Charges
Sunwing will carry the following sports equipment as excess baggage at a reduced fee. Please note it cannot be substituted for the free baggage allowance.
Sunwing will carry certain other sports equipment such as Surfboards, Windsurfers, Kayaks as excess baggage at a reduced fee. (See chart for restrictions and charges) Please note sporting equipment cannot be substituted for the free baggage allowance and the fees paid to Sunwing Airlines to transport the sporting equipment to the destination does not include transportation on the local transfer bus provided by the tour operator. Please consult Sunwing Vacations Sales Centre to make additional arrangements as there may be extra costs to be paid locally. This includes the transportation of bicycles.

All other sports equipment will be treated as part of the baggage allowance. Passengers are required to show their receipt as proof of payment for the return sector when round trip charges have been applied at the outbound Canadian gateway.

Passengers are allowed to carry only one piece of sporting equipment per passenger. Passengers are not permitted to include personal items such as clothing or other non-related items in the sport equipment container (e.g. extra clothes in a golf bag; see details below).
 
Baby Equipment
Baby equipment (playpen, car seat or stroller) 1 item per infant will be carried as a courtesy item and is exempt from Excess Baggage charges No free allowance is permitted for children under 2 years of age with no paid seat.

For infants with paid seats one free item per infant will be carried as a courtesy item. Excess baggage charges apply if weight limit is exceeded. Refer to Baggage and Irregular Items Limitations and Charges chart above.
 
Musical Instruments
Sunwing will accept Musical Instruments for carriage on the aircraft in the cargo hold. Some instruments may be allowed in the cabin provided they meet the carry on baggage dimensions 9 x16 x 20 inches and do not exceed 5kg. The Instrument must be properly packaged and a Limited Release signed at check-in for carriage in the cargo hold.
 
Delayed or Damaged
When claiming your baggage at your destination, many suitcases look the same. Please make sure you have collected your own. We recommend that you check the name on the baggage tag and compare it to your receipt. Should you find that your baggage is damaged or has not arrived, please contact the Sunwing staff immediately. Details of your baggage will be taken and you will be offered immediate assistance. If your baggage has been delayed, arrangements will be made to have it delivered to your local address when it arrives (this service is not available in some countries due to local government authority restrictions). Arrangements will also be made to assist you in case your baggage arrives damaged. In both situations, of either damaged or delayed baggage, liability could be reduced if baggage was presented for check-in unsuitably packed or after the recommended check-in time. Should you need to make a claim, this will be required in writing within seven days after your arrival, to Sunwing Airlines and will require a copy of the Property Irregularity Report you filed at your destination along with your letter and all supporting receipts in order to help us process your claim quickly. Please quote the reference given to you when you made your report for delayed or damaged baggage. Under the Conditions of Carriage we accept no liability for the loss of jewellery, other valuables and money contained in checked baggage. You are advised to keep valuables, important documents and money either on your person or in your cabin baggage including necessary prescription medicines.
 
Liability Limitations
It is recommended that passengers purchase baggage insurance and all baggage be locked whenever possible. Liability for loss, delay or damage to baggage is in accordance with limitations as set by the Montreal Convention, the Warsaw Convention (as amended by The Hague) and Sunwing Airlines Tariff. Please contact Sunwing for further information. Please note that Sunwing assumes no liability for fragile items, money, jewellery, silverware, negotiable papers, securities or other valuables, business documents, samples, liquids, food and other perishables, computers, prescription drugs, photographic equipment, video equipment, cellular telephones, artistic items, chinaware/ceramics/pottery, electronic and mechanical items/equipment, glass, musical instruments and equipment, electrical appliances, cameras and camera accessories, statutes, art and art supplies, tools of business and trade, laptop, paper (includes photographs/negatives/prints, historical documents, maps), sporting goods (tennis rackets, scuba gear, fishing rods, surfboards, sporting trophies such as animal antlers and horns). We are not liable for any item if baggage not locked with a combination or key lock. Despite care in the handling of your baggage, we trust you will understand that we are not responsible for the following: handles, scratches, dents, nicks, scratches, missing/torn pull straps, zipper damage, seam damage, locks, scuff marks, damage to wheels, wheel compartment, soiling, manufacturing defects, and damage resulting from over-packing or spillage of packed items. In addition, we will not assume liability for damage that results from normal wear & tear or as a result of adverse weather conditions.
 
Advice to International Passengers
For the purpose of international carriage governed by the Montreal Convention, the liability rules set out in the Montreal Convention are fully incorporated therein and shall supersede and prevail over any provisions of this tariff which may be inconsistent with those rules.
 
For travel governed by the Warsaw Convention
Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not "international carriage", as defined by the Warsaw Convention. However, the carrier with respect to all international transportation, as defined in the said Convention, performed by it, (except international transportation subject to the Montreal Agreement of 1966, which agreement, according to the contract of carriage includes a point in the United States of America as a point of origin, point of destination or agreed stopping place),agrees that the limit of liability for each passenger for death or wounding or other personal injury shall be limited to proven damages not to exceed the sum of SDR 100,000 exclusive of legal fees and cost. Nevertheless, if the Carrier proves that the damage was caused by, or contributed to by the negligence of the injured or deceased passenger, the Carrier may be exonerated in whole or in part from its liability in accordance with the applicable law.
 
For travel governed by either the Montreal Convention or the Warsaw Convention
Nothing herein shall be deemed to affect the rights and liabilities of the carrier with regard to any person who has willfully caused damage which resulted in death, wounding, or other bodily injury of a passenger. Furthermore, nothing herein shall imply that the Carrier is the sole party liable to pay damages or shall restrict the rights of the Carrier to seek contribution or indemnity from any other party in accordance with applicable law.