It is recommended that passengers bring all of their
medication, documentation and valuables including all cash, cameras, jewelery
and laptops in the cabin with them as part of their carry- on allowance as
Sunwing will not be responsible for their loss, damage or delay. It is also
recommended that passengers keep these items in their immediate possession at
all times, that all baggage be locked whenever possible and that passengers
purchase baggage insurance. For safety reasons, dangerous articles must not be
packed in checked or carry-on baggage. Sunwing assumes no liability for
perishables, valuables, jewellery, liquids, business documents, samples, money,
securities, negotiable papers, electronic equipment and accessories, cameras,
silverware and fragile articles.
New security screening can damage your camera film.
The Canadian Air Transport Security Authority (CATSA) is deploying new
screening equipment for checked baggage that will damage photographic film, but
does not affect digital disks. The new checked baggage screening equipment is
consistent with the types being deployed at airports around the world.
Passengers are advised to pack their film in carry-on baggage. (The equipment
used for carry-on baggage at pre-board screening areas will not damage film
with an ISO/ASA under 800. However, multiple exposures of the same roll of film
to a pre-board x-ray inspection may cause damage. Passengers may request a hand
search at pre-board screening to avoid potential damage to film). For more
details visit the
CATSA website.
Every piece of your checked baggage must be labeled with
your name and destination address, we suggest a label should always be placed
inside each piece of baggage. We will be pleased to supply you with suitable
stickers and labels free of charge. Please attach these to your baggage before
departure to avoid unnecessary delays when checking in. Do not forget to remove
tags and labels left over from previous flights - they may cause your baggage
to be delayed.
Departure
Before presenting your baggage at check-in, passengers are encouraged to lock the baggage. When accepted, each item of checked baggage will be given a destination tag showing your flight number and a receipt portion will be returned to the passenger. Please ensure the tag shows the correct destination and flight number. Do not carry packages with unidentified contents on behalf of other people. If you are asked to do so , contact the local police, customs or member of staff immediately. Checked baggage will be screened by security and matched against the passenger list prior to loading.
Arrival
When claiming your baggage at your destination, many
suitcases look the same, please make sure you have collected your own. We
recommend that you check the name on the baggage tag and compare it to your
receipt.
Baggage - General info: 1.877.978.6946 (Option 5)
Baggage - Delayed or damaged: 1.877.978.6946 (Option 5)
Checked Baggage - free allowance per seat paying
passenger
You may travel with up to 2 pieces of checked baggage for
which the total weight of both pieces together cannnot exceed 20KGs, (except
when a higher weight is stipulated on the ticket). The overall dimensions
(total of length, width and height) cannot exceeding 158cm (62in) for the first
piece, and 139cm (55in) for the second piece. Any items exceeding these limits
will be subject to the applicable excess baggage charge.
Carry-on, in-cabin baggage
Carry-on baggage is restricted to one standard article with maximum dimensions of 23 x 40 x 51cm (9 x 16 x 20in) weighing no more than 5KGs.
Please note that excess baggage will be accepted on a standby basis; weight and space permitting. Excess baggage may not be accepted subject to weight limitations on longer duration flights.
Excess baggage purchased from Sunwing in advanced will be treated aspart of the baggage allowance.
Note: As the loading of heavy baggage is a safety
concern for baggage handlers, the maximum weight of any one piece of your
checked baggage cannot exceed 32kgs.
Excess Baggage Fees
When traveling on Sunwing, the size and number of bags you may check is limited by the free baggage allowance If your baggage exceeds this free allowance, you will be charged an excess baggage fee as follows:
For a more detailed list of the prohibited items in
carry-on baggage please refer to the
Transport Canada and
CATSA websites. Please place items which could be used for cutting or
piercing in your "checked baggage". Syringes or needles for personal medical
use are allowed onboard providing the needle guard is intact, and must be
accompanied by the prescription medication with a printed label identifying the
medication name and the issuing medical office or pharmacy. Toy guns, sporting
articles such as golf clubs, baseball bats, skates, etc... are not allowed as
carry-on. Laptops, PDAs, cell phones, personal CD players, MP3 players,
electronic games etc. should be placed in your carry-on baggage. Sunwing
assumes no liability for these items when packed in checked baggage. Items
permitted but not considered part of the carry-on baggage allowance include
camera, coats, purses, urns containing human remains, strollers, child
restraint systems, canes, crutches, walkers, containers carrying life
sustaining items and other similar items.
Sporting guns only may be carries provided that all
documentation and licenses are provided. All of this will be subject to
inspection at check in. All firearms should be unloaded, dismantled, and if
possible, firing pin removed. They must be secured packed in either a string
metal or wood box, which can be sealed once checked. A Sunwing Firearms
Declaration must be filled out.
Sunwing will accept sporting equipment (Golf, Scuba, Skis, Bicycles) for carriage on the aircraft for a flat fee of $100, subject to certain limitations. The fee is charged at origin of travel for round trip. Passengers are required to show their receipt as proof of payment for the return sector.
Golf clubs
Golf Clubs are considered to be a regular sized golf bag
containing clubs, golf balls and one pair of golf shoes. The bag and clubs
should be properly packaged for shipping and will only be accepted for carriage
on limited release, with a limited release form releasing Sunwing of liability
in case of any damage, to be signed at check-in.
Scuba diving equipment
A set is considered to be one each of the following: empty
scuba tank, air supply, regulator, pressure gauge, tank harness, face mask,
pair of diving fins, snorkel, knife, spear gun, air pistol and safety vest. All
equipment (excluding the tank which can be carried separately) must be securely
packed in a rigid and/or hard shell container specifically designed for
shipping. If otherwise packaged, the item(s) will only be accepted with a
limited release form (to be signed at check-in), releasing Sunwing of
liability.
Skis (snow or water)
A set of snow skis means one pair of skis, poles and boots.
For water skis it's a pair, or a single slalom. These sets are considered as
one piece of checked baggage and no other item(s) can be carried in the package
. The skis and poles must be packaged in a rigid and/or hardshell container
specifically designed for shipping. If otherwise packaged, the item(s) will
only be accepted with a limited release form (to be signed at check-in),
releasing Sunwing of liability.
Bicycles
The bicycle must be prepared as follows, prior to arrival
at the airport: fix the handlebars sideways and remove the pedals. Place the
bicycle in a rigid and/or hard shell container specifically designed for
shipping. If not packaged in a container, the item(s) will only be accepted
with a limited release form (to be signed at check-in), releasing Sunwing of
liability. Bicycle suitcases containing collapsible bicycles are also accepted.
"Sunwing reserves the right to limit the number of such special articles that
may be carried in the bellyhold and is limited to one item for one passenger
only, please call and advise our reservations department if you will be
traveling with any of the above sporting equipment"
Sports Equipment subject to Excess Charges
Sunwing will carry the following sports equipment as excess baggage at a reduced fee. Please note it cannot be substituted for the free baggage allowance.
Surfboard - CAD $ 200.00 per roundtrip
Windsurfers - CAD $ 200.00 per roundtrip
Kayaks - CAD $ 200.00 per roundtrip
All other sports equipment will be treated as part of the baggage allowance. Passengers are required to show their receipt as proof of payment for the return sector.
Due to space limitations in the aircraft hold, we can only carry a limited amount of such equipment. Therefore, it is imperative that our reservations office has been advised if you intend to travel with this equipment. If you show up at the check-in desk without advising us then we will accept it subject to availability of space only.
Passengers are allowed to carry only one piece of sporting equipment per passenger. Passengers are not permitted to include personal items such as clothing or other non-related items in the sport equipment container (ie. extra clothes in a golf bag; see details below).
Baby Equipment
An infant travelling on the lap of a partent does not have a baggage allowance. Baby equipment (playpen, car seat or stroller) are exempt from Excess Baggage charges.
Musical Instruments
Sunwing will acceptMusical Instruments for carriage on the aircraft for a flat fee of $100 . The Instument must be properly packaged and a Limited Release signed. The fee is charged at origin of travel for round trip. Passengers are required to show their receipt as proof of payment for the return sector.
Delayed or Damaged
When claiming your baggage at your destination, many
suitcases look the same, please make sure you have collected your own. We
recommend that you check the name on the baggage tag and compare it to your
receipt. Should you find that your baggage is damaged or has not arrived,
please contact the Sunwing staff immediately. Details of your baggage will be
taken and you will be offered immediate assistance. If your baggage has been
delayed, arrangements will be made to have it delivered to your local address
when it arrives (this service is not available in some countries due to local
government authority restrictions). Arrangements will also be made to assist
you in case your baggage arrive damaged. In both situations, of either damaged
or delayed baggage, liability could be reduced if baggage was presented for
check-in unsuitably packed or after the recommended check-in time. Should you
need to make a claim, this will be required in writing within seven days after
your arrival to Sunwing Airlines and will require a copy of the Property
Irregularity Report you filed at your vacation destination along with your
letter and all supporting receipts. in order to help us process your claim
quickly, please quote the reference given to you when you made your report for
delay or damage. Under the Conditions of Carriage we accept no liability for
the loss of jewellery, other valuables and money contained in checked baggage.
You are advised to keep valuables, important documents and money either on your
person or in your cabin baggage.
Liability Limitations
It is recommended that passengers purchase baggage
insurance and all baggage be locked whenever possible. Liability for loss,
delay or damage to baggage is in accordance with limitations as set by the
Montreal Convention, the Warsaw Convention (as amended by The Hague) and
Sunwing Airlines Tariff. Please contact Sunwing for further information. Please
note that Sunwing assumes no liability for fragile items, money, jewellery,
silverware, negotiable papers, securities or other valuables, business
documents, samples, liquids, food and other perishables, computers,
prescription drugs, photographic equipment, video equipment, cellular
telephones, artistic items, chinaware/ceramics/pottery, electronic and
mechanical items, glass, musical instruments and equipment, paper (includes
photographs/negatives/prints, historical documents, maps), sporting goods
(tennis rackets, scuba gear, fishing rods, surfboards, sporting trophies such
as animal antlers and horns). We are not liable for any item if baggage was not
locked with a combination or key lock. Despite care in the handling of your
baggage, we trust you will understand that we are not responsible for the
following: handles, scratches, dents, nicks, scratches, missing/torn
pullstraps, zipper damage, seam damage, locks, scuff marks, damage to wheels,
soiling, manufacturing defects, and damage resulting from over-packing or
spillage of packed items. In addition, we will not assume liability for damage
that results from normal wear & tear or as a result of adverse weather
conditions.
Advice to International Passengers
For the purpose of international carriage governed by the
Montreal Convention, the liability rules set out in the Montreal Convention are
fully incorporated herein and shall supersede and prevail over any provisions
of this tariff which may be inconsistent with those rules.
For travel governed by the Warsaw Convention
Carriage hereunder is subject to the rules and limitations
relating to liability established by the Warsaw Convention unless such carriage
is not "international carriage", as defined by the Warsaw Convention.
However, the carrier with respect to all international transportation, as
defined in the said Convention, performed by it, (except international
transportation subject to the Montreal Agreement of 1966, which agreement,
according to the contract of carriage includes a point in the United States of
America as a point of origin, point of destination or agreed stopping
place),agrees that the limit of liability for each passenger for death or
wounding or other personal injury shall be limited to proven damages not to
exceed the sum of SDR 100,000 exclusive of legal fees and cost.
Nevertheless, if the Carrier proves that the damage was caused by, or
contributed to by the negligence of the injured or deceased passenger, the
Carrier may be exonerated in whole or in part from its liability in accordance
with the applicable law.
For travel governed by either the Montreal Convention or the Warsaw Convention
Nothing herein shall be deemed to affect the rights and
liabilities of the carrier with regard to any person who has willfully caused
damage which resulted in death, wounding, or other bodily injury of a
passenger. Furthermore, nothing herein shall imply that the Carrier is the sole
party liable to pay damages or shall restrict the rights of the Carrier to seek
contribution or indemnity from any other party in accordance with applicable
law.
