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| Baggage Information |
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| General Info |
| It is recommended that passengers bring all of their
medication, documentation and valuables including all cash, cameras, jewelery
and laptops in the cabin with them as part of their carry- on allowance as
Sunwing will not be responsible for their loss, damage or delay. It is also
recommended that passengers keep these items in their immediate possession at
all times, that all baggage be locked whenever possible and that passengers
purchase baggage insurance. For safety reasons, dangerous articles must not be
packed in checked or carry-on baggage. Sunwing assumes no liability for
perishables, valuables, jewellery, liquids, business documents, samples, money,
securities, negotiable papers, electronic equipment and accessories, cameras,
silverware and fragile articles. |
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| New security screening can damage your camera film.
The Canadian Air Transport Security Authority (CATSA) is deploying new
screening equipment for checked baggage that will damage photographic film, but
does not affect digital disks. The new checked baggage screening equipment is
consistent with the types being deployed at airports around the world.
Passengers are advised to pack their film in carry-on baggage. (The equipment
used for carry-on baggage at pre-board screening areas will not damage film
with an ISO/ASA under 800. However, multiple exposures of the same roll of film
to a pre-board x-ray inspection may cause damage. Passengers may request a hand
search at pre-board screening to avoid potential damage to film). For more
details visit the
CATSA website. |
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| Every piece of your checked baggage must be labeled with
your name and destination address, we suggest a label should always be placed
inside each piece of baggage. We will be pleased to supply you with suitable
stickers and labels free of charge. Please attach these to your baggage before
departure to avoid unnecessary delays when checking in. Do not forget to remove
tags and labels left over from previous flights - they may cause your baggage
to be delayed. |
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| Departure |
| Before presenting your baggage at check-in, passengers are encouraged to lock the baggage. When accepted, each item of checked baggage will be given a destination tag showing your flight number and a receipt portion will be returned to the passenger. Please ensure the tag shows the correct destination and flight number. Do not carry packages with unidentified contents on behalf of other people. If you are asked to do so , contact the local police, customs or member of staff immediately. Checked baggage will be screened by security and matched against the passenger list prior to loading.
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| Arrival |
| When claiming your baggage at your destination, many
suitcases look the same, please make sure you have collected your own. We
recommend that you check the name on the baggage tag and compare it to your
receipt.
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Baggage - Lost, Delayed or damaged: 416-620-4955 or 1-877-877-1755 (Option 3)
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| Baggage Allowance / Checked & Carry-on |
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| Checked Baggage - free allowance per seat paying passenger |
Each fare paying Elite class passenger is allowed a free combined baggage allowance (checked and carry–on combined) of 25kg per passenger. Elite Plus passengers are allowed a free combined baggage allowance (checked and carry-on combined) of 35kg per fare paying passenger.
All paying passengers may travel with up to 2 pieces of checked baggage and one carry on bag for which the combined weight cannot exceed 25kg or (35kg for Elite Plus passengers) unless a higher weight is authorized by Sunwing and stipulated on the travel documents.
Advanced purchase excess baggage through Sunwing will be treated as part of the baggage allowance.
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| All checked and Carry-on baggage will be weighed to determine the combined weight. |
Carry-on baggage is restricted to one standard article with maximum dimensions of 23 x 40 x 51 cm (9 x 16 x 20 in).The weight of a Carry-on bag cannot exceed 10kg for safety reasons within the 25 kg.(Elite) & 35 kg (Elite Plus) combined limit. Any carry-on bag that exceeds this limit must be prepared for check-in. For checked baggage (length x width x height) cannot exceed 158 cm (62 inches) for the first piece and 139 cm (55 inches) for the second piece.
As the loading of heavy baggage is a safety concern for baggage handlers, the maximum weight of any one piece of your checked baggage cannot exceed 32kg.
Please note that excess baggage will be accepted on a standby basis; weight and space permitting. On longer duration flights excess baggage may not be accepted subject to weight limitations.
Excess Baggage Charges will apply once the combined weight of 25kg for Elite passengers (35kg for Elite Plus) is exceeded.
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| Irregular Items - Limitations and Charges |
If you are planning to take certain irregular items such as sporting equipment including golf clubs, bicycles, scuba gear, etc or musical instruments; these items must be properly prepared for check-in for shipping in the hold of the aircraft and should not exceed the weight limitations stipulated. The proper container in which the equipment is packed may not contain any other goods other than the sporting goods or instrument themselves and associated paraphernalia (excluding clothes).
Please see the chart below for information on applicable charges for luggage in excess of the allowable limits as explained herein for both Elite and Elite Plus service; as well as, governing restrictions and any applicable charges for irregular items such as musical instruments, bicycles and other oversized sports equipment.
Please note irregular items as defined herein, such as sporting equipment or musical instruments may not be substituted for the free personal baggage allowance (check in and carry on). Also, any unused weight within the irregular items allowance may not be transferred or used toward personal combined baggage allowance (combined check in and carry on), 25kg Elite (35kg Elite Plus).
Once the combined weight of checked luggage and carry on, plus the maximum weight allowed for the irregular item according to the chart have been exceeded, excess baggage charges will apply as indicated.
Musical instruments which exceed carry-on dimensions 9 x 16 x 20 inches and weigh more than 10kg must be prepared for check-in and carriage in the baggage hold of the aircraft. If the weight exceeds the 25kg. combined allowance (35 kg for Elite Plus); excess charges will apply as indicated in the chart below. A limited release form releasing Sunwing of liability in case of damage must be signed at check-in.
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Baggage and Irregular Items
Limitations and Charges |
Category |
Domestic/Trans-border |
International |
Excess Baggage Charge |
$10 per kg
Excess charges apply if 25kg (35kg for Elite Plus) weight limit is exceeded |
$20 per kg
Excess charges apply if 25kg (35kg for Elite Plus) weight limit is exceeded |
Sports Equipment |
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Golf Clubs
(Maximum Weight 20 kg)
Limited to a regular sized
golf bag consisting of:
14 clubs
12 golf balls
1 pair of shoes
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Free
Excess charges apply if 20 kg weight limit is exceeded |
Free
Excess charges apply if 20 kg weight limit is exceeded |
Bicycles
(Maximum weight 20 kg)
1 bicycle per person, not
including related
equipment such as
helmets, pads, spare
tires, etc. |
$ 30.00 flat rate at Canadian gateway.
No charge on return
Excess charges apply if 20 kg weight limit is exceeded. |
$ 30.00 flat rate at Canadian gateway.
No charge on return.
Excess charges apply if 20 kg weight limit is exceeded |
Scuba
(Maximum weight 20kg)
Limited to scuba equipment only, i.e., O2 tank, mask, weight belt, fins. |
Free
Excess charges apply if 20 kg weight limit is exceeded. |
Free
Excess charges apply if 20 kg weight limit is exceeded |
Skis |
No handling charge.
Excess charges apply if 25 kg
(35 kg for Elite Plus)
weight limit is exceeded |
No handling charge.
Excess charges apply if 25 kg
(35 kg for Elite Plus)
weight limit is exceeded |
Oversized
Sports Equipment
(kayaks, windsurfers,
surfboards)
1 Kayak, not including separate equipment such as helmets, paddles, life preservers etc.
Surfboards may not be more than 12 feet long. Windsurf equipment to consist of 1 windsurf board 1 mast boom and/or sail |
$100.00 flat rate per item, each way. |
$100.00 flat rate per item each way to be collected for all legs of the flight, at the point of origin (total $200.00) |
Musical instruments
which exceed carry-on dimensions of 9"x16"x20" and/or weight limitation of 10 kg |
No handling charge.
Excess charges apply if 25kg
(35kg for Elite Plus) weight limit is exceeded |
No handling charge.
Excess charges apply if 25kg
(35kg for Elite Plus) weight limit is exceeded |
Baby/infant
Accessories
(stroller, car seat, playpen) |
One item per infant free
No free allowance is permitted for children under 2 years of age with no paid seat.
For infants with paid seats Excess weight charges apply if 25 kg (35 kg for Elite Plus) weight limit is exceeded |
One item per infant free
No free allowance is permitted for children under 2 years of age with no paid seat.
For infants with paid seats Excess weight charges apply if 25 kg (35 kg for Elite Plus) weight limit is exceeded. |
Hunting Equipment
Firearms can only be admitted in cargo and packed in a rigid case with proper identification. Ammunition is forbidden. The firearms case may only contain the firearm. |
No handling charge Excess charges apply if 25 kg
(35 kg for Elite Plus)
weight limit is exceeded. |
No handling charge Excess charges apply if 25 kg
(35 kg for Elite Plus)
weight limit is exceeded. |
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Passengers are required to show their receipt as proof of payment for the return sector when round trip charges have been applied at the outbound Canadian gateway. |
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| Restricted Articles |
| For a more detailed list of the prohibited items in
carry-on baggage please refer to the
Transport Canada and
CATSA websites. Please place items which could be used for cutting or piercing in your "checked baggage". Syringes or needles for personal medical use are allowed onboard providing the needle guard is intact, and must be accompanied by the prescription medication with a printed label identifying the medication name and the issuing medical office or pharmacy. Toy guns, sporting articles such as golf clubs, baseball bats, fishing rods, skates, etc...are not allowed as carry-on. A computer bag and/or purse will be allowed free of charge in addition to the carry-on baggage allowance. PDAs, cell phones, personal CD players, MP3 players, electronic games etc. must be placed in your carry-on baggage. Sunwing assumes no liability for these items when packed in checked baggage.
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| Firearms and Ammunition |
Sporting guns may only be transported and prepared for carriage in the cargo hold, provided that all documentation and licenses are provided. All of this will be subject to inspection at check in. All firearms should be unloaded, dismantled, and if possible, firing pins removed. They must be secured and packed in either a strong metal or wooden box, which can be sealed once checked. A Sunwing Firearms Declaration must be completed. Ammunition is not permitted.
Ammunition is not permitted.
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| Preparation and Carriage of Sports Equipment |
| Sunwing will accept sporting equipment -Golf, Scuba, Skis, Bicycles. All items must be properly packaged / prepared for check-in and carriage in the cargo hold of the aircraft and are subject to certain limitations. (See above chart)
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| Golf clubs |
| Golf Clubs are considered to be a regular sized golf bag containing 14 clubs, 12 golf balls and one pair of golf shoes. The bag and clubs should be properly packaged for carriage in the baggage hold of the aircraft and will only be accepted for carriage with limited release form to be signed at check-in, releasing Sunwing of liability in case of any damage.
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| Scuba diving equipment |
| A set is considered to be one each of the following: empty scuba tank, air supply, regulator, pressure gauge, tank harness, face mask, pair of diving fins, snorkel, knife, spear gun, air pistol and safety vest. All equipment (excluding the tank which can be carried separately) must be securely packed in a rigid and/or hard shell container specifically designed for carriage in the baggage hold of the aircraft. If otherwise packaged the item may not be accepted for carriage in the baggage hold of the aircraft. The item(s) will only be accepted with a limited release, form to be signed at check-in, releasing Sunwing of liability in case of damage. |
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| Skis (snow or water) |
| A set of snow skis means one pair of skis, poles and boots. For water skis it's a pair or a single slalom. These sets are considered as one piece of checked baggage and no other item(s) can be carried in the package. The skis and poles must be packaged in a rigid and/or hard case shell container specifically designed for carriage in the baggage hold of the aircraft. If otherwise packaged, the item(s) may not be accepted. The item(s) will only be accepted with a limited release form to be signed at check-in, releasing Sunwing of any liability in case of damage. |
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| Bicycles |
| The bicycle must be prepared as follows, prior to arrival at the airport: fix the handlebars sideways, deflate tires and remove the pedals. Place the bicycle in a rigid and/or hard shell container specifically designed for carriage in the baggage hold of the aircraft. If not packaged in a container, the item(s) may not be accepted. A limited release form will be signed at check-in, releasing Sunwing of any liability. Bicycle suitcases containing collapsible bicycles are also accepted. "Sunwing reserves the right to limit the number of such special articles that may be carried in the cargo hold and is limited to one item for one passenger only, please call and advise our Reservations Department if you will be traveling with any of the above pieces of sporting equipment"
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| Other Sports Equipment subject to Excess Charges |
| Sunwing will carry the following sports equipment as excess baggage at a reduced fee. Please note it cannot be substituted for the free baggage allowance. |
Sunwing will carry certain other sports equipment such as Surfboards, Windsurfers, Kayaks as excess baggage at a reduced fee. (See chart for restrictions and charges) Please note sporting equipment cannot be substituted for the free baggage allowance.
All other sports equipment will be treated as part of the baggage allowance. Passengers are required to show their receipt as proof of payment for the return sector when round trip charges have been applied at the outbound Canadian gateway.
Passengers are allowed to carry only one piece of sporting equipment per passenger. Passengers are not permitted to include personal items such as clothing or other non-related items in the sport equipment container (e.g. extra clothes in a golf bag; see details below).
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Baby Equipment
Baby equipment (playpen, car seat or stroller) 1 item per infant will be carried as a courtesy item and is exempt from Excess Baggage charges
No free allowance is permitted for children under 2 years of age with no paid seat.
For infants with paid seats one free item per infant will be carried as a courtesy item.
Excess baggage charges apply if 25 kg. (35 kg. for Elite Plus) weight limit is exceeded.
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Musical Instruments
Sunwing will accept Musical Instruments for carriage on the aircraft in the cargo hold. Some instruments may be allowed in the cabin provided they meet the carry on baggage dimensions 9 x16 x 20 inches and do not exceed 10kg. The Instrument must be properly packaged and a Limited Release signed at check-in for carriage in the cargo hold.
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Delayed or Damaged
When claiming your baggage at your destination, many suitcases look the same. Please make sure you have collected your own. We recommend that you check the name on the baggage tag and compare it to your receipt. Should you find that your baggage is damaged or has not arrived, please contact the Sunwing staff immediately. Details of your baggage will be taken and you will be offered immediate assistance. If your baggage has been delayed, arrangements will be made to have it delivered to your local address when it arrives (this service is not available in some countries due to local government authority restrictions). Arrangements will also be made to assist you in case your baggage arrives damaged. In both situations, of either damaged or delayed baggage, liability could be reduced if baggage was presented for check-in unsuitably packed or after the recommended check-in time. Should you need to make a claim, this will be required in writing within seven days after your arrival, to Sunwing Airlines and will require a copy of the Property Irregularity Report you filed at your destination along with your letter and all supporting receipts in order to help us process your claim quickly. Please quote the reference given to you when you made your report for delayed or damaged baggage. Under the Conditions of Carriage we accept no liability for the loss of jewellery, other valuables and money contained in checked baggage. You are advised to keep valuables, important documents and money either on your person or in your cabin baggage including necessary prescription medicines.
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Liability Limitations
It is recommended that passengers purchase baggage insurance and all baggage be locked whenever possible. Liability for loss, delay or damage to baggage is in accordance with limitations as set by the Montreal Convention, the Warsaw Convention (as amended by The Hague) and Sunwing Airlines Tariff. Please contact Sunwing for further information. Please note that Sunwing assumes no liability for fragile items, money, jewellery, silverware, negotiable papers, securities or other valuables, business documents, samples, liquids, food and other perishables, computers, prescription drugs, photographic equipment, video equipment, cellular telephones, artistic items, chinaware/ceramics/pottery, electronic and mechanical items/equipment, glass, musical instruments and equipment, electrical appliances, cameras and camera accessories, statutes, art and art supplies, tools of business and trade, laptop, paper (includes photographs/negatives/prints, historical documents, maps), sporting goods (tennis rackets, scuba gear, fishing rods, surfboards, sporting trophies such as animal antlers and horns). We are not liable for any item if baggage not locked with a combination or key lock. Despite care in the handling of your baggage, we trust you will understand that we are not responsible for the following: handles, scratches, dents, nicks, scratches, missing/torn pull straps, zipper damage, seam damage, locks, scuff marks, damage to wheels, wheel compartment, soiling, manufacturing defects, and damage resulting from over-packing or spillage of packed items. In addition, we will not assume liability for damage that results from normal wear & tear or as a result of adverse weather conditions.
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| Advice to International Passengers |
| For the purpose of international carriage governed by the Montreal Convention, the liability rules set out in the Montreal Convention are fully incorporated therein and shall supersede and prevail over any provisions of this tariff which may be inconsistent with those rules. |
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For travel governed by the Warsaw Convention
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Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not "international carriage", as defined by the Warsaw Convention. However, the carrier with respect to all international transportation, as defined in the said Convention, performed by it, (except international transportation subject to the Montreal Agreement of 1966, which agreement, according to the contract of carriage includes a point in the United States of America as a point of origin, point of destination or agreed stopping place),agrees that the limit of liability for each passenger for death or wounding or other personal injury shall be limited to proven damages not to exceed the sum of SDR 100,000 exclusive of legal fees and cost. Nevertheless, if the Carrier proves that the damage was caused by, or contributed to by the negligence of the injured or deceased passenger, the Carrier may be exonerated in whole or in part from its liability in accordance with the applicable law.
For travel governed by either the Montreal Convention or the Warsaw Convention
Nothing herein shall be deemed to affect the rights and liabilities of the carrier with regard to any person who has willfully caused damage which resulted in death, wounding, or other bodily injury of a passenger. Furthermore, nothing herein shall imply that the Carrier is the sole party liable to pay damages or shall restrict the rights of the Carrier to seek contribution or indemnity from any other party in accordance with applicable law.
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For travel governed by either the Montreal Convention or the Warsaw Convention
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| Nothing herein shall be deemed to affect the rights and
liabilities of the carrier with regard to any person who has willfully caused
damage which resulted in death, wounding, or other bodily injury of a
passenger. Furthermore, nothing herein shall imply that the Carrier is the sole
party liable to pay damages or shall restrict the rights of the Carrier to seek
contribution or indemnity from any other party in accordance with applicable
law.
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