At Sunwing Airlines, we understand you may have special circumstances that require extra attention and care so you are able to travel comfortably and stress-free. Please review the menu below for information that will assist you in planning your vacation.
Our Special Services department is here to support you with any questions or concerns you may have. Contact Special Services via email at email@example.com
or call during business hours at (416) 620-4955 x4278
. Your sales and group sales agents are also able to guide you through some of the processes and procedures.
Please ensure you advise your sales/groups sales agent of any special needs well in advance of your departure date in order to create a seamless travel experience. Special Services will coordinate your requirements with the airline, which takes time to arrange.
We highly recommend you click here
to see Transport Canada's "Travelling with Children" website for important information and tips to help make your journey more enjoyable. Please note that Transport Canada requires that any child 2 years of age or over must have their own seat on the plane. Transport Canada also has a great checklist for "Flying with Children", which you can review by clicking here
Sunwing Airlines does not permit children under the age of 12 to sit in emergency exit rows.
- Newborn babies 7 days old and under are not accepted for travel due to their sensitivity with cabin pressure and other safety reasons
- An infant is considered a child who is older than 8 days and under 2 years old
- Canadian Aviation Regulations stipulate:
- Only one infant is permitted per bank of seats
- Only one infant is permitted to travel with each guardian
- A guardian is considered someone who is over the age of 16 years (excluding the parents)
- If you're travelling with an infant on your lap or in your row, please note that you are not permitted to sit in emergency exit seating
- Click here for information on baggage allowances for travelling with an infant
- Sunwing offers onboard bottle warming and baby food warming facilities (only un-opened food in a sealed jar). Sunwing does not carry infant meals or baby milk onboard. We recommend that passengers travelling with a baby carry their own baby food and equipment (liquids and sufficient supplies of sterilized bottles and teats) in their carry-on baggage. The airline is not able to sterilize bottles and teats or provide sterilized water. Please note that Canadian Air Transport Security Authority regulations regarding the carriage of liquids, lotions and aerosols may apply. You are recommended to visit their website by clicking here
- Sunwing Airlines does not have bassinets on board our planes
- Passengers travelling with an infant are permitted to bring on board a diaper bag as a complimentary item, provided the bag contains items for the care of an infant, weighs less than 5 kilograms with maximum dimensions of 23 cm x 40 cm x 51 cm
- If you have purchased a seat for your infant, you may bring a car seat onboard as a complimentary carry-on item
- If your infant does or does not have a paid seat, you may check in one additional piece of baby equipment such as a car seat, stroller or playpen free of charge
- When the seat belt sign is illuminated, your infant must remain in the car seat
- The car seat must be approved by the Canadian Motor Vehicle Safety Standards (CMVSS)
- The sticker CMVSS 213 or 213.1 must appear on the car seat
- The car seat must have been manufactured after 1981
- Restraint systems manufactured to United States motor vehicle standards must bear two labels. Typically, the text for these two required labels is merged onto a single label. The labelling must include the following text in red lettering: "This child restraint system conforms to all applicable Federal Motor Vehicle Safety Standards" and "This Restraint is Certified for Use in Motor Vehicles and Aircraft"
- The AmSafe CARES device is a new child restraint device designed for use on board aircraft. It is specifically designed for children ages 1 to 4 weighing between 10-20 kg (22-44 pounds) and 100 cm (40 inches) or less in height. It uses the existing aircraft passenger safety belt and holds the upper torso of the child against the back of the seat and is accepted on board at no charge
- The aircraft does not have car seats or CARE devices onboard; passengers must supply their own if required
If your child will be travelling alone on one of our flights, we are pleased to offer our "Unaccompanied Minor" program to make this experience relaxing and enjoyable for the child and stress-free for you. An 'Unaccompanied Minor' is a child travelling by him/herself on a domestic or international flight who is between the ages of 5 and 11 years.
Please familiarize yourself with the details below so there are no hiccups upon arriving at the airport.
Unaccompanied Minors - the Process of Mandatory Advance Registration:
- To register an Unaccompanied Minor please contact the Sales Centre at 1-877-SUNWING (786-9464) - This service cannot be booked online or at the check-in counter
- The child must be registered in advance for travel as an 'Unaccompanied Minor' at least 12 hours prior to the departure date
- A fee of $50 for each segment of the journey must be paid at the time of registration
- Let the sales agent know if the child is travelling one way only
- Unaccompanied minors cannot be travelling on a flight that involves a connection or a change in aircraft
- Unaccompanied minors must be considered 'self-reliant' by the airline*
What the parent/guardian can expect at the airport:
- For travel within Canada, your child must present a birth certificate, health card, passport or other government-issued identification
- For flights outside of Canada, your child must bring a current passport
- Please consult Transport Canada's website regarding children travelling alone - Transport Canada strongly recommends your child bring a consent letter with them. Click here to access Transport Canada's consent letter template
- You (the parent or guardian) must arrive with the child 3 hours prior to the departure time for International and U.S. flights (2 hours for Domestic flights) and remain in the airport until 1/2 hour after the flight departs
- The check-in agent will complete an Unaccompanied Minor form and will need the following information:
- Your full name, address, postal code, and phone number where you can be reached at any time
- The full name, address and mobile phone number of the person who will be meeting the child at the destination airport - please note if you're not sure who will be picking up your child you may want to supply two names and their contact info. The airline representative will only release the child to the person listed on the form
- If your child has any medical condition such as a food allergy, or is required to take medication at some point during the trip, please advise the check-in agent. This information will be noted on the form to alert the cabin crew and others who will be assisting your child. We strongly recommend you provide your child with food for consumption on the plane if he/she has a food allergy. If your child is taking medication, please make sure the child has this medication with him/her, along with a letter from the doctor authorizing the medication
- Do not hesitate to let the check-in agent know if there are any other special instructions regarding your child, such as languages spoken etc.
- You will be asked to sign this form indicating your approval that your child will be travelling alone as an Unaccompanied Minor
- Please advise the person who will be meeting your child at the destination airport that they will be required by the Sunwing Airlines representative to show identification before your child is released
- The Airlines rep will record this person's identification info on a report and ask them to sign it prior to releasing your child
- You must remain with your child throughout the check-in process until no later than one hour prior to departure, at which time a Sunwing Airlines representative will meet you at the check-in counter. The airline rep will take your child through security to the plane where they will be assisted onboard by a member of the cabin crew. Please note: as mentioned above, you must remain in the airport until 1/2 hour after the flight actually departs
- Please contact your Sales Centre or Group Sales agent if you have any further questions/concerns
*Self-reliant is defined by the airline as "a passenger who is completely independent, self-sufficient, and can take care of his or her personal physical needs in-flight; does not require any special attention other than that granted to the general public".
Pets & Service Animals
Sunwing Airlines is pleased to accept Service Dogs for travel. Regretfully, we are unable to accept any other type of animal on board. The airline's definition of a Service Dog is a dog that is professionally trained to assist a person with disabilities.
If you're planning on travelling with your Service Dog, please be aware of the following:
- The Service Dog must be properly harnessed
- The dog must be certified as a service animal by a licensed professional service animal institution
- Please ensure you bring two copies of each of these documents: training certificate, updated vaccination records and license to give to the check-in agent and to show to the Destination Authorities when you arrive - different countries have different requirements for service animals; please ensure you are familiar with what your destination's regulations may require
- The Service Dog will be required to travel at the handler's feet - not on a seat - and our Special Services representative will assist you with selecting the most appropriate place onboard so that your canine companion has enough floor space to lie down
- Please make arrangements at the time of booking and at least 24 hours in advance of your travel date by contacting our Special Services department at firstname.lastname@example.org or by calling (416) 620-4955 x4278 during business hours to ensure a smooth check-in process and flight for you and your canine companion
- Our Sales Agents or Special Services representative will be happy to advise on which hotels accommodate Service Dogs, as some destinations are more suitable than others for this requirement
Sunwing Airlines is pleased to offer four special meal varieties for our passengers with specific dietary requirements in addition to our complimentary Hot and Fresh Bistro Service:
- Lactose-Free Meals
- Gluten-Free Meals
- Diabetic Meals
- Vegan Meals (may include egg products)
If you wish to request one of these Special Meals, please go to My Booking
and add the request at least 72 hours prior to departure
so that arrangements can be made with the airline's caterer. Regretfully, we are unable to guarantee their availability or that these meals have not come into contact with any nut or peanut products.
Travelling with a Medical Condition
If you have mobility restrictions that may impede you boarding a standard transfer vehicle, we strongly recommend you make arrangements for a separate transfer through Special Services at email@example.com
or by calling (416) 620-4955 x4278
during regular business hours. The standard transfer vehicle provided in your package will likely not be able to accommodate the size of your mobility aid. You may be required to purchase a separate transfer in order to ensure a seamless transportation experience. The cost of the transfer will depend on the distance of the transfer to your destination.
Should you require assistance from your wheelchair to the transfer vehicle, you must travel with a companion or attendant who is capable of providing this service as the drivers of the local transfer companies are not professionally trained to do this.
At Sunwing, we work hard to accommodate the different special needs of our passengers. Regretfully, we are unable to guarantee an environment that is free of airborne allergens within the airports or onboard our flights. We do our utmost to care for our passengers and do not supply peanut products onboard. While we advise the catering companies to avoid such products, they are unable to guarantee there won't be traces of these products from their suppliers.
Any passengers with food allergies are highly recommended to bring their own food for personal consumption. Once onboard, please advise our cabin crew, and they will be happy to make a courtesy announcement asking your fellow passengers to avoid consuming these allergen products. While we cannot guarantee their compliance, we will do our best in providing the information to those onboard your flight.
Additionally, Sunwing Airlines will not stop our planned service of meals and snacks to which a passenger may be allergic as this would not be fair to all of the other passengers. We cannot be responsible for passengers who may bring peanuts, nuts, apples or any other allergen products onboard your flight or for any residue that may remain on or between seat cushions or any other common-use area. It is the responsibility of any passengers who are allergic or sensitive to products that may be found or may be airborne in the cabin to carry in their personal possession any medications or required remedies and to have the proper protection. For passengers who have airborne allergies, we highly recommend that for your safety and well-being you arrange for the use of Supplemental Personal Oxygen while onboard your flights. Please find more information on Oxygen & POC Services by clicking here
At Sunwing Airlines, we are concerned about your safety and comfort. If you are a person who is unable to sit in the aircraft seat without raising the arm rest, or if you require the use of an additional seat belt(s), we would like to hear from you at the time of booking.
Please ensure you contact a Sales Centre or Group Sales agent at the time of booking, as they will assist you to ensure arrangements are made in advance in order to avoid any disappointment or problems at the check-in counter. If an extra seat is required, a Sales Agent will advise you of the additional cost associated with the extra seat for your roundtrip flight.
If an extra seat cannot be confirmed and purchased for the return flight, regretfully, your booking will be denied.
Seat belt measurements on Sunwing Airlines
Seat belt (maximum length): 106 cm/42"
Seat belt extension on Sunwing Airlines
Only one seat belt extension permitted per passenger. Only Sunwing Airlines provided extensions are permitted.
Seat belt extension (maximum length): 63 cm/25"
Combined seat belt and seat belt extension (maximum length): 170 cm/67"
Seating measurements on Sunwing Airlines*
Seat width: 43 cm/17" (all seats have the same width)
Seat pitch: Sunwing Airlines offers a 74 cm/29" seat pitch with the option to upgrade to Elite Plus at 89 cm/35" in seats 3D, 3E, 3F, 4D, 4E, 4F, 5D, 5E and 5F and Exit Row seats available at 99 cm/39" in rows 15 & 16.
Sunwing Airlines will accept able-bodied persons including children 12 years of age and older, for seating in the emergency exit rows, provided they have sufficient mobility, strength and dexterity to reach, operate and exit through the emergency exit.
Please be aware that seats in row 14, 15 and 32 do not recline. The arm rests do not raise on Seats 1A, 1B, 1C, 2D, 2E, 2F.
*The above information is specific to Sunwing Airlines aircraft only (Boeing 737- 800s). Please check with the airline you are travelling with as different types of aircraft have different seat and arm rest configurations.
Sunwing Airlines will accept for travel persons who are considered 'self-reliant'. The airline defines 'self-reliant' as "a passenger who is completely independent, self-sufficient, and can take care of his or her personal physical needs in-flight; does not require any special attention other than that granted to the general public"
If you are 'non self-reliant' - "dependent on the care of another person to attend to your personal or physical needs"
, you will require a companion or attendant while travelling. The travel companion and/or attendant must be physically able and will be responsible to attend to your personal and special needs.
While our cabin crew may assist with opening the packaging of your meals and will identify what is being served, they are unable to assist with the feeding of such meals.
For us to determine the type of assistance required, we may need to review your special needs at the following check points:
1) At the time of booking - with your sales or group sales agent or with Special Services at firstname.lastname@example.org
or by calling (416) 620-4955 x4278 during regular business hours
2) Checking in for your flight (check-in counter)
3) Onboard the aircraft during your personal briefing with the cabin crew
If at any check point there is concern that we won't be able to adequately meet your needs while onboard, we may not be able to accept you for travel.* Should you be denied travel, we kindly request that you contact your travel agent or the Sunwing Sales Centre at 1-877-SUNWING (786-9464) to discuss the necessary provisions required for your future travel with Sunwing Airlines. (Additional costs and penalties for a cancelled booking may be incurred.)
*Sunwing Airlines adheres to the regulations and protocol set by Transport Canada and the Canadian Transportation Agency. Every effort is made to accommodate all passengers; however due to safety considerations and regulations, there may be special circumstances where the acceptance of a passenger may be restricted.
pack medication in your carry-on. In the unlikely event your checked-in bag is delayed, you will want access to your prescription drugs and it may be challenging to have prescriptions filled in your destination. You may want to put small quantities of over-the-counter meds (pain relievers, allergy meds etc.) in your carry-on in case you need access to them while in transit.
CATSA considers some items non-medicinal essentials and therefore the 100 ml limit for carry-on does not apply. Click here
If you're travelling with someone who has medication for allergies - puffers, epi-pens, etc, keep those items handy in your carry-on. If anyone in your travel party has a medical alert bracelet, this would be a good time for them to wear it.
If travelling with medication, please be advised of the following:
- Medication should never be packed in checked baggage, always place in your carry-on
- You should bring a physician's letter indicating the type of medication or a copy of the prescription as the airport authorities may request this
- Unfortunately, we do not have the facilities onboard to refrigerate medication. You can bring a small soft-sided cooler that must not exceed 5 kilograms in weight and 23 cm x 40 cm x 51 cm (9" x 16" x 20") in place of a carry-on item. Passengers are permitted to use up to 2.5 kg of dry ice on board to pack perishables provided this has been pre-approved in writing by the airline at least 72 hours in advance. Please contact Special Services to obtain approval
- Syringes or needles for personal medical use are allowed onboard provided the needle guard is intact, and must be accompanied by the prescription medication with a printed label identifying the medication name and the issuing medical office or pharmacy
- Medicine must be for personal use only
Sunwing will accept any woman travelling while pregnant on any Sunwing flight if the pregnancy is uncomplicated with no previous history of premature labour. The passenger may travel up to and including 36 weeks. The travel must be completed by the end of 36 weeks. If you are confirmed to travel on another air carrier please contact that air carrier directly for full information/restrictions. Please note that if you are booked on a Travel Services (TVS) flight your travel must be completed by the end of 34 weeks.
Travelling with Oxygen & POC Services
If you have any questions or concerns regarding travelling with medical equipment, please contact the Special Services department at email@example.com
or call (416) 620-4955 x4278
during regular business hours and a representative will be happy to help you. Medical equipment carried must be for personal use only.
Please note that your medical equipment must be equipped with an independent power source (i.e., battery-powered) should you wish to use it during your flight. Sunwing Airlines regrets we are unable to provide you with power from any source onboard.
Should you have a Portable Oxygen Concentrator (POC) and you'd like to bring it on board, please click here
to make arrangements.
Should you need to purchase supplemental oxygen for your trip, please click here
for information on how to proceed.
- Onboard oxygen supply is only available for unpremeditated and emergency use as deemed by the pilot
- Oxygen supply for infants & children is not available for purchase
- Supplemental oxygen is not available from Sunwing in destination - please contact your supplier for assistance
If you do not have an approved Portable Oxygen Concentrator (POC) of your own you must purchase supplemental oxygen from Sunwing in advance of travel by having your attending physician complete a Therapeutic Oxygen Request form. Click here
to access the form and scan and email the completed form to our Special Services department at firstname.lastname@example.org
or by fax to (416) 798-8760 at the time of booking and at least one week in advance of travel.
The fee for supplemental oxygen is $150 including taxes for each segment of the journey ($300 round trip). Flights overseas require double this amount of oxygen and therefore the price is $300 one-way. This price includes a nasal cannula. If you require a Trache or facila mask, please bring your own with a plug type fitting.
Payment must be made at the time of the request and prior to travel.
It is critical that you advise the Sales Centre/Group Sales or Special Services at the time of booking that you will be bringing a POC as well as the model of the POC. If you've booked through a Travel Agent, please contact our Special Services department so the airline is aware of your intent to bring a POC on board.
You can reach Special Services during regular business hours at (416) 620-4955 #4278 or via email at email@example.com
If you do not need to use your POC while on board the aircraft, it can be considered as complimentary carry-on baggage provided:
- It is empty and free of pressure
- The unit is no larger than 23 cm x 41 cm x 51 cm (9" x 16" x 20")
- The batteries are removed and packaged so that the terminals do not come in contact with each other or any metal objects
Requirements to bring a Portable Oxygen Concentrator (POC) on board:
- The POC must be in good condition; free of damage, free of signs of excess wear or abuse, free of oil, grease or other petroleum products
- The POC may only be used in battery mode
- You are fully responsible for the POC and batteries and must carry enough battery power for 1.5 times the total travel time, per personal oxygen requirements. The Sunwing Special Services department will assist with battery calculation once medical approval for travel has been confirmed, and will consider time in airports before and after your flight, time in the air and unexpected delays
- Extra batteries must be individually packed so that terminals do not come into contact with each other or with metal objects
- Batteries are only accepted in carry-on baggage
- When not in use the POC must be stored under the seat or in the overhead bin
- When the POC is in use you must be seated and in a window seat only and not in an exit row or bulkhead seat
- If you require continual use of the POC during the flight, you may attend the lavatory provided the "Fasten Seat Belt" sign is not illuminated
- When using a POC you must take precautions to ensure other passengers' ability to exit their seat and move about the cabin are not impeded by the equipment
- You obtain a Physician's Signed Statement: must be faxed to (416) 798-8760 or scanned and emailed to the Special Services department at firstname.lastname@example.org at least one week prior to departure. The original must be shown to the airport representative at the check-in counter. Click here to access the Physician's Statement
- Physician's Statements may be on letterhead from Sunwing, another carrier, the physician's letterhead or the oxygen supplier's letterhead
- The Physician's Statement issue date must be less than one year prior to the flight departure date
- The following twelve brands/models of Portable Oxygen Concentrators have been authorized for use on board Sunwing aircraft. The POC must have a label affixed stating that it is approved for use onboard:
- AirSep Freestyle; AirSep Lifestyle; AirSep Focus; AirSep FreeStyle 5
- Delphi Medical Systems RS-00400
- DeVilbiss Healthcare's iGo
- Inogen One; Inogen One G2; Inogen One G3
- Inova Labs LifeChoice; Inova Labs LifeChoice Activox
- LifeChoice POC
- Invacare XPO2; Invacare Solo2
- Oxlife Independence Oxygen Concentrator
- Oxus RS-00400
- Precision Medical EasyPulse
- Respironics EverGo; Respironics SimplyGo
- SeQual Eclipse; SeQual SAROS
Travelling with a Mobility Aid
Mobility Aids such as wheelchairs (manual and electric), walkers and scooters are considered priority items and carried free of charge. These items are treated as checked baggage and will be stowed in the cargo hold of the aircraft. Please identify at the time of booking what type of mobility aid you will be bringing.
Mobility Aids cannot exceed 123 cm wide x 79 cm in height (48" wide x 31" high) due to the size of the aircraft cargo hold. Most Mobility Aids need to be placed on their side or tilted so they can be accommodated within the cargo hold
Please be aware of the following conditions for travelling with mobility aids:
- Battery operated wheelchairs & scooters with non-spillable gel or dry-cell batteries must have terminals disconnected & taped (wet cell batteries are not permitted)
- Canes and crutches may be brought on board with you provided they are stowed according to Sunwings' safety regulations as instructed by the cabin crew
- Walkers must be stored in the cargo hold of the aircraft and cannot be brought on board
- Many countries outside of Canada, such as Cuba, require that passengers check in their mobility device at the check-in counter and the device is subject to security screening and x-ray screening. The airport authority will provide a mobility device for your use in this case
- If you have mobility restrictions that may impede you boarding the transfer vehicle, we strongly recommend you make arrangements for a separate transfer through Special Services as the regular transfer vehicle provided in your package will likely not be able to accommodate the size of your mobility aid. The cost of special transfers vary according to the distance travelled to the destination. Should you require assistance from your wheelchair to the transfer vehicle, you must travel with a companion or attendant who is capable of providing this service as the drivers of the local transfer companies are not professionally trained to do so
- Should you be required to check in your mobility device and will need a mobility device for travel to the departure gate, an airport wheelchair will be available for you at the check-in counter at the airport. These arrangements should be made in advance through My Booking or by contacting Special Services at email@example.com or call (416) 620-4955 x4278 during regular business hours - our staff may need to ask some questions related to the your health, mobility and what type of assistance you may need. You will also be asked for the weight of the wheelchair you are checking in
- If your mobility device requires check-in:
- Please ensure you're at the airport 3 hours prior to your departure time to allow sufficient time for the process
- All items need to be properly packaged for acceptance into the mechanical baggage system at the airport. Removable components, such as pillows, cushions, footrests etc. should be brought on board with you
- If you are dependent on the care of another person to attend to your physical or personal needs please click here
- We will arrange for transfer assistance from a wheelchair to your seat on board upon departure, and, transfer assistance from your seat to a wheelchair upon arrival. Please note that on-board wheelchairs are available. You must be able to use the on-board lavatory independently or with the assistance of your travel companion or attendant. You must be able to stand and/or pivot and manoeuvre into the lavatory without the wheelchair as it does not fit inside. Our cabin crew are unable to physically provide transfer assistance to and from the on-board lavatory or assist with personal use of the on-board lavatory
- While our cabin crew may assist with opening the packaging of your meals and will identify what is being served, they are unable to assist with the feeding of such meals
- Upon exiting of the aircraft, if for reasons beyond our control your wheelchair is not immediately available, an airport wheelchair will be provided.
If you have mobility restrictions that may impede you boarding the transfer vehicle, we strongly recommend you make arrangements for a separate transfer through Special Services as the regular transfer bus provided in your package may not be able to accommodate the size of your mobility aid. Any additional cost will be the responsibility of the passenger. Should you require assistance from your wheelchair to the transfer vehicle, you must travel with a companion or attendant who is capable of providing this service as the drivers of the local transfer companies are not professionally trained to do this.
Contact Special Services at firstname.lastname@example.org
or call (416) 620-4955 x4278 during business hours.
Travelling with Medical Supplies/ Equipment
If you have any questions or concerns regarding travelling with medical equipment, please contact the Special Services department at email@example.com or call (416) 620-4955 x4278 during regular business hours and a representative will be happy to help you. Medical equipment carried must be for personal use only.
Please note that your medical equipment must be equipped with an independent power source (i.e., battery-powered) should you wish to use it during your flight. Sunwing Airlines regrets we are unable to provide you with power from any source on-board.
Some medical equipment may contain devices or materials that are considered "Dangerous Goods" by Transport Canada. Click here
for more information on Transport Canada regulations concerning "Dangerous Goods".
You may bring your CPAP Machine on board as a complimentary medical item provided you follow these requirements:
- The device must not exceed 23 cm x 40 cm x 51 cm (9" x 16" x 20") - including handles and wheels - in size and 10 kilograms (22 lb) in weight. If the device exceeds the maximum allowable size or weight, it must be transported as checked baggage and excess baggage fees may apply
A limited quantity of distilled water used by this device is exempt from the liquid restrictions for carry-on baggage. We recommend that passengers carry supporting documentation from their doctor to facilitate security screening. Click here
for more information on CATSA's restrictions on travelling with liquids.